Privacy policy

Privacy Policy

Aquaholics Coastal Crew

 

Aquaholics Coastal Crew (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By visiting our site, www.aquaholics.com.au, purchasing our apparel or gear, or communicating with us, you agree to the practices described in this policy.

1. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business activities. This includes:

• Contact & Identity Details: Your name, shipping address, billing address, phone number, and email address. 
• Transaction Information: Details about products you purchase, purchase history, and payment details (processed securely via our payment gateway).
• Device & Usage Data: Your IP address, browser type, cookies, and data on how you interact with our Site (collected via Shopify, Google Analytics, and Meta Pixels).

We do not actively collect “sensitive information” (such as health data or ethnic origin) as defined under Australian law.

2. How We Collect Personal Information

We collect your information in three primary ways:

• Directly from you: When you place an order, create an account, sign up for our newsletter, or contact our customer service team.
• Automatically: When you browse our Site, through cookies, tracking pixels, and similar technologies.
• From third parties: Such as payment processors or marketing apps integrated into our Shopify store.

3. How We Use Your Personal Information

We use your personal information to provide you with the best possible coastal brand experience, including:

• Fulfilling and shipping your orders.
• Processing secure payments and preventing fraudulent transactions. Providing customer support and responding to your enquiries.
• Direct Marketing: Sending you updates, promotional offers, and abandoned cart reminders. You can opt out of these at any time using the “unsubscribe” link in our emails.

4. When We Disclose Your Personal Information

We do not sell your personal information. We only disclose your data to trusted third parties to run our business, including:

• Shopify: Our e-commerce platform host.
• Delivery Partners: Courier and postal services (such as Australia Post) to deliver your orders.
• Payment Gateways: To securely process your credit card or digital wallet payments.
• Marketing & Tech Providers: Services like Google and Meta to manage our advertising and website analytics.

Cross-Border Data Disclosures

As we use Shopify and other global applications, your personal information may be transferred to, and stored on, servers located overseas (predominantly in the United States, Canada, and Singapore). By providing us with your personal information, you consent to this overseas disclosure.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use Shopify’s secure, SSL-encrypted platform to process data. However, no data transmission over the internet can be guaranteed as completely secure.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any incorrect, outdated, or incomplete data.

If you wish to access or correct your details, please contact our Privacy Officer using the email address listed below. We will respond to your request within 30 days.

7. Making a Complaint

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint by contacting us directly via email. We take all privacy complaints seriously and will investigate your concerns promptly.

If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any privacy-related questions, data updates, or complaints, please contact us at:

Privacy Officer

Aquaholics Coastal Crew

Email: hello@aquaholics.com.au